Fair comments Scott. There could be accusations of unfairness and it would be extremely difficult to ensure that opinion was not based on a single bad experience. That would not be fair as you rightly say.
The only way around this would seem to be a sticky thread in which individual experiences are posted. They would remain the opinion of the poster rather than the collective and any criticism of a specific visit somewhere would be just that, an objective view of someones experience as a one off relating to what they were served for their money. That would be much fairer in the short term, and of course if the same names keep coming up over and over, people can draw their own conclusions.
Now before the following rant takes place, this is not aimed at anyone at all on TMC. I want to make that clear!
It is about unscrupulous cafe owners who make rubbish and would do so with any beans at all because they either don't know how to do better in which case they have about as much business selling coffee as I would flying the space shuttle or they simply don't care. Either way, they should not claim to be something they are not, i.e. a barista.
We all know that coffee in some establishments is relatively expensive compared to what can be made at home. It can be £2-£3 in some "speciality" outlets. That is fine, we know the price before we order and I doubt anyone on TMC fails to understand the cost of running a business.
What is interesting and is often overlooked is that in general consumers expect to receive what they pay for - and they complain when it is sub-standard. However, there appears to be an attitude in the coffee industry that for various constraints of time and convenience that it is not logistically possible to produce the same quality as can be made at home and that there is too high an expectation by the consumer. Fine, then take down all the advertising about exceptional coffee made with passion and expertise and cut the cost significantly to fairly represent the beverage on offer. If it's a £1 greasy Joe coffee then charge that amount and
stop misleading discerning consumers into believeing that the product on offer is of the quality they seek.
In short, if it is an average coffee then fine but don't pretend it is world class and charge accordingly. If you make it out to be something it is not or you don't have the care and skills to produce either an average coffee or a world class one properly
expect the complaints that you deserve for both the poor product and the disappointment caused by the advertising disception that is frankly very deliberate.
Who here would go into the M&S food shop and pay £5 for a wonderfully advertised main course and not complain if inside the packaging you found nothing but a cheap market stall pie and to compound matters the pastry was not even made properly? Everyone I would bet and M&S would expect that to happen too, so why do coffee outlets appear so surprised when people who know good from bad get cross at their antics?
It's time they walked the walk if they talk the talk. Time to cut the crap so we don't have to talk about posting of poor experiences.