It is a really odd one because the flow meter is the last thing that would appear to be causing it. Yes, you are spot on Bruce, the touchpad is not cheap, as we found out when we went for that first too. Of course, it could be a touchpad fault, they must go wrong after all, but these same symptoms in ours and the subsequent one did end up being the fortunately inexpensive flow meter. Though in Chris' case, it might just be his Anna complaining about the northern water and chillier weather!
Hey Chris, have you had to do much major maintenance? Our Anna needed a new pump, heater, heat cut out probe, vac valve, obviously the flow meter, steam wand washer and various other bits from about six years onward. She is good as new though bless her